Objectives
Seeking employment as an Independent Insurance Claims Adjuster with a leading firm where I can contribute and grow.

CERTIFICATIONS

State Farm Estimatics Certification
State Farm Policy Certification
State Farm Auto Certification

LICENSES

Alabama
Florida
Georgia
Kentucky
Louisiana
Michigan
Minnesota
Mississippi
North Carolina
South Carolina
Texas
West Virginia

SKILLS

* Profound knowledge of customer service operations
* Excellent organizational skills
* Ability to make complex judgments
* Excellent decision-making and negotiation skills
* Proficient with Xactimate and MS Office Applications
* Proficient knowledge of various building materials
* Ability to complete all claim adjustments within timeframe
* Ability to gather and maintain accuracy of all information in projects

EXPERIENCE

OFFICE DEPOT INC. 3/2003 TO 4/2015
Canton, Georgia
STORE MANAGER

Managed several locations with sales volumes ranging from 2.5 to 3.5 million annually.
Promoted Excellent Customer Service with all associates and was among District leader in service scores.
Able to wear many hats each day (ie. Sales leader, Customer Service leader, Stocker, Loss Prevention, etc.)
Enforced sound merchandising and loss-control strategies; executed corporate programs, promotions and policies; and drove optimal customer satisfaction, associate productivity and P&L results.

KEY RESULTS
• EXCEEDED SALES AND PROFIT PLAN 11 OF 12 YEARS.
• LED DISTRICT WITH LOWEST SHRINK PERCENTAGE 2014, 2011 AND 2009.
• FIVE TIME WINNER OF COMPANY-WIDE SALES AND SERVICE CONTEST.
• ATLANTA MARKET STORE OF THE YEAR IN 2007.
• DISTRICT TRAINING STORE MANAGER AND CAPTAIN OF VARIOUS INITIATIVES.

WHEELER’S BUILDING MATERIALS 11/1999 TO 3/2003
Rome, Georgia
GENERAL MANAGER-WHOLESALE BUILDING MATERIALS

Ensured all orders were pulled correctly and loaded properly for delivery.
Routed all deliveries in most efficient way.
Liaison between the builder and salesman.
Resolved any and all issues to ensure great customer service.
Wrote job quotes for builders.
Invoiced builders and collected payment when necessary.
Received and stocked inventory.

GEORGIA PACIFIC 8/1997 TO 11/1999
Atlanta, Georgia
SENIOR ACCOUNT MANAGER-SPECIALTY LUMBER

LOWE’S HOMECENTERS 6/1993-8/1997
North Wilkesboro, North Carolina
STORE MANAGER

Education
Walton College – Center for Retailing Excellence
Adjuster Pro Georgia Property and Casualty Pre-Licensing Course
Americas Professor Property and Casualty Course
Licensed for Property and Casualty in Georgia